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Connolly Statement on GAO Report on Federal Customer Experience

Congressman Gerry Connolly (D-VA), the Ranking Member of the House Subcommittee on Cybersecurity, Information Technology, and Government Innovation, released the following statement on the Government Accountability Office’s (GAO) report on steps the Office of Management and Budget (OMB) has taken to improve customer experience:

“The Biden Administration is to be commended for the incredible work it has done to reform and enhance the public’s customer experience when interacting with federal agencies. So many benefits flow from better customer experience. It improves public perception of and satisfaction with federal agencies and ensures high-quality service delivery. This in turn drives trust in government. The report by GAO demonstrates how setting goals and measuring progress against metrics can drive powerful reforms and improve how government serves the public.”
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