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Today, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, sent a letter to Anita Adkins, Acting Director of the National Finance Center (NFC), requesting a briefing and information about their responsibility in delaying annuity payments to new federal retirees.

“One report found that the NFC normally transmitted service history records within 30 days of an agency request, but is currently taking anywhere from 60-to-90 days,” Chairman Connolly wrote.  “That delay has placed undue and unanticipated financial concerns on retiring federal workers who have earned timely administration of these benefits.   At least three agencies have warned employees of significant delays in retirement processing.”

At a February 17, 2021, briefing with Subcommittee staff, the Office of Personnel Management (OPM) reported that more than 4,000 requests for service records were delayed at NFC. 

According to OPM, 2.7 million annuitants currently receive retirement benefits, and about 100,000 new applicants are added every year. 

NFC still largely employs a paper-based system, and the information technology NFC uses to process retirement applications is outdated and cumbersome. 

The Subcommittee requests a briefing from NFC by April 7, 2021.

Click here to read today’s letter.