Connolly Statement On the GAO’s Metro Workforce Management Report
Today, Congressman Gerry Connolly (D-VA), Vice Ranking Member of the House Committee on Oversight and Government Reform, released the following statement on the Government Accountability Office’s report, “Washington Metropolitan Area Transit Authority: Assessing Fiscal Risks and Improving Workforce Management Would Help Achieve Strategic Goals.”
“This report, which I requested along with the DC-area delegation, confirms that WMATA has significant financial challenges and that employee accountability and performance feedback must be improved. I am particularly dismayed at the state of WMATA’s employee management systems. Clear communication and expectations are key to the success of any workforce, especially one that interacts with the public each day. The workforce is fundamental to everything from the rider experience to safety inspections. I hope the recommendations provided by the Government Accountability Office help ensure that each of the 177 million trips on Metro each year are safe and on time.”
The report found:
• Metro's pension costs are increasing faster than other workforce costs, which could make it hard to continue providing employee benefits without compromising future service.
• Metro's workforce management policies and processes don't help it achieve safety and customer service goals.
The full report is available here.