Metro’s finalized SafeTrack Plan will present significant and sustained challenges to riders, especially constituents along the Orange and Silver Lines. While this bold and aggressive proposal is undoubtedly necessary to reverse decades-long neglect of basic maintenance and safety, our riders’ patience ultimately must be rewarded with a world-class, safe, and reliable transit system.
We cannot focus only on track and infrastructure repairs; a complete system-wide change in culture is necessary at all levels of Metro. The success of SafeTrack demands an open and transparent process, but most important it will require a robust communications strategy that regularly informs the public as we move through this unprecedented maintenance and rebuilding plan.
Below are some helpful links to follow the progress of SafeTrack and any expected travel disruptions.
If you have any questions or need assistance planning your trip, please call Metro Customer Service at 202-637-7000. Riders are encouraged to sign up for MetroAlerts to receive updated information about service disruptions by text or email.